Mitsubishi Spare Parts Co

At Mitsubishi Spare Parts Co., we strive to provide our customers with the highest quality products and services. If you are not completely satisfied with your purchase, our refund policy outlines the steps to ensure a smooth return process.

1. Eligibility for Refunds

  • Items must be returned within 30 days of the purchase date.
  • Products must be in their original condition, unused, and in the original packaging.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Refundable Items

Certain items may not be eligible for a refund, including:

  • Customized or special order parts.
  • Clearance or sale items, unless defective.

3. Initiating a Return

To initiate a return:

  • Contact our customer service team via email or phone to request a Return Merchandise Authorization (RMA) number.
  • Include your order number, the item(s) you wish to return, and the reason for the return.

4. Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

5. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank or credit card company.

6. Exchanges

If you need to exchange an item for a different part, please contact our customer service team for assistance. Exchanges will be processed as new orders, and you may be responsible for additional shipping costs.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will provide instructions for returning the item and will cover the return shipping costs.

8. Contact Us

For any questions or concerns regarding our refund policy, please reach out to our customer service team at [contact information]. We are here to help!

Conclusion

We value your satisfaction and are committed to making the return process as easy as possible. Thank you for choosing Mitsubishi Spare Parts Co.!